All of our Modfire products ship freight carrier and are crated and shipped on standard pallets.

After placing your order, the shipping company will contact you to schedule a time to drop off your delivery. For this reason, it’s extremely important to provide your main contact number at the time of check out.

Lift-gate service is available (for an extra fee) for many of our standard pallet items. This platform is installed at the rear of the truck to expedite the process of unloading your package. As always, the driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property. 

In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver. Please contact us so we can file the claim.

Unpacking Your Fireplace

• Modfire, Bonfire:

It takes approximately 30 min to uncrate and set up your Modfire fireplace. You will need a power drill or screwdriver to remove the screws holding the front panel on. Remove instruction packet and burner kit (if applicable) from the burn bowl. 

If you want to remove the crate at this point, unscrew the mounting plates and slide the crate off. Then using a 5/16” socket and ratchet, take out the bolts holding the fireplace down to the pallet. Remove fireplace from pallet.

• Astrofire, Solfire

Using either a power drill or screwdriver, remove screws holding the top of the crate. Take out any items from firebox area. Unscrew spindle from center of the unit. If you want to separate the crate at this point from the pallet, unscrew the mounting plates and lift the crate off. Remove the fireplace from pallet.

• Base Unit, Modpod

Using either a power drill or screwdriver, remove screws holding the top of the crate. Lift the lid (Modpod) or open access door (Base Unit) and unscrew the shipping screws. If you want to take off the crate at this point, unscrew the mounting plates and lift the crate. Remove tank hider from pallet.