Ok, Here’s the skinny, Your handcrafted Modfire Fireplace carries a one-year free replacement warranty. Workmanship and finish are covered for one year, so basically, if something happens to it as a result of fabrication or finish failure, we will make it right. However, we are not responsible for damage caused by scorching or over-firing a fireplace, (you know, you have a few alcoholic beverages and start throttling your fireplace to impress your friends and scorch that sucker, well no, it’s not covered). Modfire stands behind it’s product because we put our heart and soul into what we do and take pride in creating some of the most beautiful fireplaces in the world. Every Modfire is made to order just for you, so if you need to cancel for whatever reson, it must be prior to fabrication. Once your fireplace has been crated and shipped out there are no refunds. Modfire builds American made products that stand the test of time and we want you to have a fireplace that’s not only functional but beautiful and most of all durable, rest assured.